Innovation, Risk, Surprise, Uncategorized, Uncertainty

Sketching is Seeing

Illustration:  Photo of entrance to Sketching Room at the National Gallery of Art (April 2016)

Illustration: Photo of entrance to Sketching Room at the National Gallery of Art (April 2016)

As the university semester comes to an end, the focus in our class is on tying  strands of inquiry together in an in-class simulation exercise. This week the students received a one-page scenario “sketch.” Scenario practice typically involves multiple (completely contrasting and credulity-stretching) stories or sketches for the purposes of ‘rehearsing the future,”  increasing agility of thinking and planning today, and enhancing readiness for the unexpected.   We do this because our course focuses on unconventional problems which in turn require unconventional approaches to problem-solving, examined earlier on this blog as in here, here, and here.  (The current relevance attached in some circles to the importance of becoming more aware of our decision-making processes, and impediments to solving the complex problems of today, can be seen in projects and events such as this upcoming presentation, “Missing the Slow Train:  How Gradual Change Undermines Public Policy and Collective Action”  at the Wilson Center in Washington, D.C.)

But, our  classroom process differs from standard scenario practice, though the goals remain similar. Having just considered case studies in the importance of “reframing the question” in order to design more effective problem-solving approaches to complex challenges, the students (who come from all over the world) have been given an intentionally unbounded rapidly-unfolding crisis situation in the form of a very sketchy sketch.  This scenario is ambiguous in terms of ‘ownership’ or national or jurisdictional boundaries or  even the exact facts on the ground  (simulating reality).  The students must even decide “who” they are in this simulation, in devising their plans by next week. Time is short, the situation completely unfamiliar, and two subgroups are working, respectively, in pre-crisis and post-crisis modes.  Within these groups people must work together outside of their usual lanes and routines. There is no one in charge, at least initially.  Usually the results are pretty impressive, surprising, and it’s a fun, albeit serious, way to end the semester.  We all learn something in the process.

Boy sketching

Sketching something imaginary?

We naturally start with sketches whether we are contemplating building a new deck on the house, designing a new organizational initiative, imagining something which we don’t see, or drawing a cartoon. Sketching has a role in seeing, as emphasized quite dramatically this very week (!) by a whole room devoted to sketching (complete with free sketchbooks and pencils) at the entrance to the National Gallery of the Art in Washington, D.C. So sketches can be something we draw, or practice (as on a stage,) or simulate in a classroom or a video game.

tulips and capitol

Photo: U.S. Capitol, Washington, D.C. taken by Black Elephant Blog author

Meanwhile a gorgeous Spring has provided the perfect palette to practice sketching in different media.

Bridge photo

Illustration: Photo by Black Elephant Blog author

Toggling between so many sketch-able things has produced many “works-in-progress” and aspirations to finish them!

bridge pastel 1

Illustration: Work -in-progress pastel sketch by Black Elephant Blog author

But each one is a step in a path towards hopefully something more polished.  Sketching is also good for incubating ideas, sometimes over a period of many years, in notes, notebooks, doodles, and …sketches… awaiting a moment perhaps involving serendipity when well-honed ideas can finally be implemented.  (Most of us know of people in history who, for various reasons (like survival) kept their own ideas and sketches hidden, like “The Origin of Species” written in the early 19th century, for a quarter of a century or more.)

Lakeside watercolor 1

Illustration: Work-in-progress watercolor by Black Elephant Blog author

It turns out, as many teachers have said over the past year, process matters if we are to make progress on tough challenges (whether in art, education, public health, or security matters) and create better outcomes.  Complacency and routines can be deadly in this regard.

How curiously different is the world of artists from the world of those in many other professions.  Artists must be original in order to have a chance at being successful, much as Georgia O’Keeffe was in adopting her various styles.  But so many other professions discourage originality in part because it’s impossible to manage traditionally. As  more and more challenges at the level of cities, regions, nations, and the world at large demand originality and creativity, traditional organizations are stumbling, although some are trying to adapt.  It’s a tall order for most of them, but necessary.  Would we better off  if creativity and originality were emphasized, rather than stifled, beginning in primary school?  One wonders.  Meanwhile, it’s  no wonder sketching is catching on like wildfire:  sketch away!

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Innovation, Risk, Uncategorized, Uncertainty

Driving Innovation on the Fuel of Creativity

When Bill Gates says, as he did recently, that we must “drive innovation at an unnaturally high pace” to transition to a globally-applicable non-carbon source of energy in time (to save the planet), it raises the question (or ought to) of what’s involved in doing that?  If creativity is the “fuel” of innovation, how does one go about gaining and sustaining that fuel source?  Do we wait, in a comfortable sunny spot, for inspiration to hit us?

Zoo sketch 1

Illustration: Watercolor, gouache, graphite and bistre ink by Black Elephant Blog author

Sometimes we think of creativity as something that occurs to us when we are relaxed, doing something routine like driving through a toll booth or even–or most likely–when we are doing nothing at all…  Is that what we must accelerate?  Or are there more reliable means of spurring and sustaining innovation (and creativity) ?  There have been a number of books on this subject, including on the need for “entrepreneurial states,” but in fact there’s been little noticeable tie-in of this material to the renewable energy challenge Gates and others are highlighting.

With the onset of a new university semester (as soon as suitable paths to class are plowed through the snow) looking at some of these issues, and investigating what it means to be innovative, or creative, in the workplace, this blog soon will turn to the experience of Pixar Studios as related by its co-founder, Ed Catmull, in Creativity, Inc.:  Overcoming the Unseen Forces That Stand in the Way of True Inspiration, (New York, Random House, 2014).  Some of what he has to say may surprise you but all of it is relevant to all of us when tied to prospecting for pathways to a sustainable energy future.  How to sustain a creative work environment is the challenge, and the theme, of this book–to be highlighted here soon.  Given that the author is from Pixar Studios, it comes as no surprise, but still is surprisingly fascinating, to see that he has a lot to say about art, sketching, paying attention, and hand-drawn approaches to animation.  Coming up next…

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Surprise, Uncategorized

Room with a View

With nearly all the people in this area still inside their houses after the snowstorm of the past 36 hours, a cardinal took a peek into the window today.

Illustration:  Watercolor and pen and ink (Kuretake fine point black marker) by Black Elephant Blog author

Illustration: Watercolor and pen and ink (Kuretake fine point black marker) on Arches Cold Press 140 1b watercolor paper by Black Elephant Blog author

Sunlight lit up the scene outside, creating dramatic shadow shapes on the snow, a real challenge to paint.

After a while, it was time to take a walk outside in this wonderland, following a small path stamped down by others who passed this way earlier. Next on this blog, a look at why  about one inch of snow that fell last Wednesday caused relatively more havoc in this area of about six million people than nearly 30 inches that fell yesterday. It turns out that, like snow blindness, “paradigm blindness” can affect our ability to see, and prepare for, what’s right in front of us.  This is related to material we will commence teaching in the university semester which begins this week, so it is good for me to review it.

After the snow 1

Illustration: Watercolor sketch on Arches Cold Press 140 lb watercolor paper by Black Elephant Blog author

 

 

 

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Innovation, Risk, Surprise, Uncertainty

Sense-making in a “Shapeless” World

It’s been said that we’re living in a “shapeless” world. What is meant by this is that our understandings about the geopolitical shape of our world has become fuzzy, hazy, or contradictory.  People, whether formally recognized as decision-makers or not, must make decisions. Some are becoming aware of having to work harder to make make sense of things.  They might wonder if they have the necessary tools to do so.  Often, however, people (especially experts) would not want to admit such uncertainty.

Illustration: Watercolor and Platinum Carbon pen and ink by Black Elephant Blog author on Arches 140 lb. Cold Press paper (October 2015)

Illustration: Watercolor and Platinum Carbon pen and ink by Black Elephant Blog author on Arches 140 lb. Cold Press paper (October 2015)

There is a deeply-held belief in modern life that knowing things and eliminating uncertainty gives us more power and security, and that anyone who exhibits uncertainty and/or reflectiveness is therefore weak and indecisive.  (This is related, as well, to being perceived as  “doer”–a “climber”, a “mover” and a “shaker.”)  Deeply ingrained concepts of success are tied to our perceptions of others as confident, bold, and expert.   Certainly, we know, the stock market does not like uncertainty, and that’s because it’s made up of people having to make decisions. People do not like uncertainty and, for some potential setbacks, go so far as to buy insurance to protect themselves so as to better manage risk.

Up to now at least, accumulating facts, expertise, and scientific knowledge–and mastering the material world–seemed to suffice for decision-makers.  So, what’s changed today?  Cannot the facts of any matter provide us the answers we need to steer a safe course through choppy waters?

Of course, it is debatable what shape the world was in when it had more shape in our minds: the “Cold War” comes to mind. It gave shape to things, but perhaps not a shape most of us, at least those with any appreciation of history, would care to repeat. There also was the shape of the 1990s when it seemed to many that technological advances and globalization would inevitably lift all boats.  The Financial Crash of 2008 upended many experts’ basic beliefs about the essential shape of the world, and many experts today acknowledge that nothing yet has taken the place of the old certainties now pretty much ripped to shreds.

Into this incoherence comes a new book that may help us to self-diagnose, at least. Our yearning for “shape” is the focus of this book by Jamie Holmes, a “Future Tense Fellow”, at the New America Foundation, Nonsense: The Power of Not Knowing, (Crown Publishers, New York, 2015).  Drawing from many interviews and lively case studies, Holmes looks at how we make sense of the world. He studies the neurological wiring that makes us calm or agitated in varying states of certainty or uncertainty.  He finds that uncertainty is an “emotional amplifier”:  “it makes anxiety more agonizing, and pleasure especially enjoyable.”  Holmes examines how the world of medicine has changed in a data-abundant world, for instance.  And he delves deeply into  how our sense-making minds naturally work to solve the puzzles of every day existence.  So, what has changed that makes the world seem shapeless, at least to some, today?

The paradox of modern existence, according to Holmes, is that “technological acceleration–in transportation, communication, and production–should provide more free time” but, in fact, most of us feel “continually squeezed” by overwhelming options and limited time to assimilate and evaluate information,” he writes.

Indeed, abundant information has created more uncertainty!  So much information “makes even the simplest decisions–where to eat, which health plan to sign up for, which coffee maker to buy–more fraught.”

Avoiding this reality or denying it would be of little use, Holmes writes.  “Managing uncertainty is fast becoming an essential skill.”  In his prologue, he cites economist Noreen Hertz’s argument that “one of today’s fundamental challenges is “disorder–a combination of the breakdown of old, established orders and the extremely unpredictable nature of our age.””

In his book, Holmes demonstrates that “being able to handle ambiguity and uncertainty isn’t a function of intelligence.”  (Interesting too that being a “superforecaster” also is not a function of intelligence (see previous post).  But it is an emotional challenge.  This is because individuals have varying needs for “closure,” a concept developed by psychologist, Arie Kruglanski, Holmes writes.  People who understand this concept, even merely intuitively, actually can manipulate others’ discomfort with ambiguity.  “When our need for closure is high, we tend to revert to stereotypes, jump to conclusions, and deny contradictions.”  This is the stuff of radical and dangerous shifts in popular attitudes over the course of history; it merits our deeper understanding.

What’s important in this work is Holmes’ seemingly original and certainly unusually accessible treatment of the importance of contextual circumstances in changing individuals’ need for closure.  This trait is not as hard-wired as many of us might assume.

Learning how to deal with what we don’t understand is a critical skill becoming more necessary for all of us in this “shapeless” and still fairly new century, according to this author.  It turns out that uncertainty and contradictions provide the environment for people to unleash their creativity.  Making sense of a shapeless world requires imagination and other cognitive skills which most people have but may not have had occasion to exercise as much as they would have liked.

Speaking of which: due to an abundance of choices, and must-do’s, today, this subject will be continued at a later date here on this blog, of that I am fairly certain.  Understanding what our options are for making sense of complexity is a subject that deserves our undivided attention.  Having read this book, I am confident that it does too.  So, to be continued…

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Superforecasters and Dragonfly Eyes: Booknotes

Despite my best intentions to get through an ever-growing stack of books, a brand new one crept into the mix and demanded my immediate attention, so here goes, with a few notes on it:

Illustration: Watercolor and Platinum Carbon black pen and ink sketch by Black Elephant Blog author

Illustration: Watercolor and Platinum Carbon black pen and ink sketch by Black Elephant Blog author

Superforecasting:  The Art and Science of Prediction, by Philip E. Tetlock and Dan Gardner, (Crown Publishers: New York, 2015).

In this book, the authors, Tetlock, a professor of psychology, political science and business and Gardner, a journalist and author, note that “we are all forecasters,” in the sense that we need to make decisions that involve uncertainty (as when we buy a home or make an investment or decide to relocate, etc.).

When it comes to really big events, like market crashes, wars, etc., however, we expect to turn to “experts.” Unfortunately,  according to the authors’  research results, the experts we might most expect to be able to “forecast” events with precision are less able to do so (against certain types of problems) than “ordinary” well-informed people who are not experts in the subject matter.

These “ordinary” people have some extraordinary characteristics, the authors realized when they analyzed their research results.  These include an ability to step outside of themselves and get a different view of reality, something the authors note is really hard to do.  But the ordinary people who did the best in the forecasting tournaments run by the authors, exhibited a remarkable ability to do just this:

“Whether by virtue of temperament or habit or conscious effort, they [the successful forecasters] tend to engage in the hard work of consulting other perspectives.”

In conducting U.S. government-backed research, the authors found that people such as a retired computer programmer with no special expertise in international affairs  could successfully answer very specific questions such as “Will the London Gold Market Fixing price of gold (USD per ounce) exceed $1850 on 30 September 2011?” People they worked with, such as this individual,  were enabled by the rules of the research project to update their forecasts in real time, incorporating new information in their estimates as they came across it.  (The process is explained in detail in the book.)  Over time, “superforecasters,” such as this retired computer programmer stood out among the pack.  Such people, write the authors:

“…have somehow managed to set the performance bar so high that even the professionals have struggled to get over it…”

The results made the authors inquire into the reasons for the “superforecasters'” better performance.  They write that “It’s hard not to suspect that [so-and-so’s] remarkable mind explains his remarkable results.”

Indeed, some of their superforecasters have multiple degrees in various subjects from various top-notch universities, speak several languages, and lived or worked abroad, and are voracious readers.  But, assuming that knowledge and intelligence drive strong forecasting performance would send us down the wrong path, concluded the researchers.  To be a superforecaster “does not require a Harvard PhD and the ability to speak five languages,” they concluded.  Many very well-educated and intelligent participants in their study “fell far short of super forecaster accuracy.”  They continue:  “And history is replete with brilliant people who “made forecasts that proved considerably less than prescient [citing Robert McNamara — defense secretary under Presidents Kennedy and Johnson as one example].”  So, the authors conclude:

“Ultimately, it’s not the [data/brain etc] crunching power that counts. It’s how you use it.”

Well, duh, you might say.  Isn’t this obvious?  Apparently not.

Dragonfly Forecasting So how do these superforecasters do it?  What do they have in common?  The authors survey a number of case studies from their research to provide some insights.  What they discovered is a capability they call “dragonfly forecasting.”  The researchers observed that the super forecasters, while “ordinary” people, have an ability to synthesize a large number of perspectives and to cope with a lot of “dissonant information.”  They have more than two hands, write the authors, because they are not limiting themselves to “on the one hand or the other hand thinking.” (Sidebar:  I just attended a seminar on energy and climate challenges where one of the speakers, an engaging, colorful and normally compelling orator, clearly), made the comment that “on one hand you have total environmental disaster or, on the other hand, total commercial disaster,” concluding that “we need to get on the right side of this.”

Illustration: Seminar sketch by Black Elephant Blog author

Illustration: Seminar sketch using Black Sharpie pen on Stone Journal notepaper by Black Elephant Blog author

This sort of binary thinking can be quite limiting, particularly when there is no “right side” as is the case, more often than not, when facing a world of increasingly complex challenges.  I heard more examples of this “either-or” thinking problem again just yesterday in an all-day conference, with people literally saying that they don’t see an option beyond the frame they’re in.)

“I’ve Looked At Things From Both Sides Now” 

By contrast, the dragonfly eye in operation, according to the authors, is “mentally demanding.”  (Already,in this mere statement, we run up against some cultural and cognitive realities in many large organizations where everyday urgent matters and matters only perceived as urgent (possibly because of this very binary winners vs. losers thinking) take up almost all available bandwidth.)

Superforecasters “often think thrice–and sometimes they are just warming up to do a deeper-dive analysis.”  Forecasting is their hobby, write the authors.  They do it for fun and also because they score high in “need-for-cognition” tests.  These tests rate people who have a tendency to “engage in and enjoy hard mental slogs.”

There also is an element of personality likely involved, they conclude.  The traits involve “openness to experience” which includes “preference for variety and intellectual curiosity.”

The authors conclude, however, that this dragonfly eye capability, which involves synthesizing a growing number of perspectives, has “less to do with the traits someone possesses and more to do with behavior.”  These behaviors include “an appetite for questioning basic, emotionally charged beliefs.”  Interestingly, the researchers have concluded that, without this behavior, individuals (forecasters or not) “will often be at a disadvantage relative to a less intelligent person who has a greater capacity for self-critical thinking.  [emphasis added]”

Those with a dragonfly eye cultivate their ability to encounter different perspectives.  They are “actively open-minded,” write the authors.  There is an actual psychological concept around this cognitive behavior.  For superforecasters, therefore, “beliefs are hypotheses to be tested, not treasured to be guarded,” conclude the authors.

There are too many implications of this work–important implications–to cover in a blogpost.  But it must be said that the book raises implicitly at least as many questions about how to proceed in a complex interconnected world as it attempts to answer.  For instance, fewer enduring problems of real consequence can be addressed with a simple forecast, no matter how accurate, in a bounded time-wise constraint.  Inherently complex “super wicked problems” discussed earlier on this blog do not lend themselves to this sort of forecasting.  Tougher choices involve immersing ourselves in deeper questions of values and longer-term perspectives.

Nonetheless, what the authors have demonstrated with their research offers us the opportunity to pursue these challenges with greater awareness of individuals’ different cognitive and philosophical outlooks, and perhaps–from a corporate human resources point of view–to allocate jobs and tasks to people based on comparative evaluations of their cognitive and behavioral strengths.

As more and more issues require deeper thinking and appreciation of systemic interconnections, it may become ever more important (even if not acknowledged in organizational priorities) to find ways to incorporate “dragonfly eye” sense-making behaviors.   The authors have observed that “belief perseverance” can make people “astonishingly intransigent–and capable of rationalizing like crazy to avoid acknowledging new information that upsets their settled beliefs.”  When people have a greater investment in their beliefs, it is harder for them to change their views.

There is important stuff in this book which requires a great deal more reflection. So, this thread of inquiry will continue in the next post’s look at another new book called Nonsense: The Power of Not Knowing, by Jamie Holmes (Crown Publishers, New York, 2015).    Not at all “nonsense,” thinking about thinking matters.  Even if these books fail to provide us with concrete next steps, the relevance of these works to current challenges facing decisionmakers, and their advisors, in all sectors cannot be overstated.

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The Shape of the New (unfinished)

Already the week is nearly over and it’s been quite full, making it impossible to get through the nearly 500 pages of the new book, The Shape of the New: Four Big Ideas and How They Made the Modern World. At least, I’ve made it through the section on Adam Smith, and partially through the section on Marx.  Still to come are the chapters on Charles Darwin and Thomas Jefferson. Amid warnings in the media about the state of the global economy, and on the heels of the UN General Assembly Meeting focused on sustainable development goals, it seems safe to say that this book is super timely. It’s clear that it’s well-written and thoughtful, making one want to know how the authors bring it all together in the end. It’s just that, with the spectacular weather we’ve been having, it’s been hard to avoid the stronger pull of the outdoors, and some very special sketching opportunities.

Illustration: Watercolor and pen and ink by Black Elephant Blog author

Illustration: Watercolor and pen and ink by Black Elephant Blog author

Apropos of the “shape of the new,” one of the sketching sessions this week occurred alongside the Cylburne Mansion in Baltimore where a metals magnate during the “Gilded Age” in the late 19th century built his home. Situated today on a large parkland which comprises the Cylburne Arboretum, this is a spectacularly beautiful place, where flowers and trees are abundant and crowds non-existent.  As one reads in The Shape of the New, the onset of the Industrial Age which gave rise to a new elite made mansions like this one possible in the late 19th century.

The Freer and Sackler Galleries were another stop earlier in the week on an equally majestic day weather-wise.  There is a small exhibit about the ancient city of Palmyra–once known as the “city of palms”–in modern-day Syria, there. It is impossible not to reflect on how the antiquities so recently destroyed managed to last, outdoors no less, for nearly two millennia up to our present times.

Palmyra statue

Illustration: Photo of the sculpture of Haliphat

Here it is possible to wonder where the shape of the new is headed.  The lone statue of an elegantly dressed and wise-looking young woman, known as “Haliphat,” seems to be trying to tell us something across the ages.  Unlike so much in Palmyra, she survives, here in this exhibit, so we may yet learn what this statue conveys across nearly 2,000 years.

On the way out, a muscular statue of a guard towered over us, and seemed to demand to be sketched.  He represents one of two guardians (the other was positioned at the far end of the hall) of Buddha and hails from the 14th century.

A subsequent post will return to The Shape of the New.

Illustration: Pencil and ink sketch of a

Illustration: Pencil and ink sketch by Black Elephant Blog author

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Innovation, Surprise, Uncertainty

Drawing From Life

In an open life studio, where all types of artists gather to practice drawing or painting from a professional model’s pose, it is striking how differently the participants depict the model in their artwork. No “analytical objectivity” is possible here; everyone sees the same model quite differently.  It  is impossible for any two people’s drawing to be alike, or even for the same person to repeat exactly the same drawing a second time.

Illustration:  Watercolor and pen and ink by Black Elephant Blog author

Illustration: Watercolor and pen and ink by Black Elephant Blog author

In what ways might this process of deciding what to draw, and how, be related to “design thinking”?  From considering the future of countries and even economics, there seems to be more attention being paid to the need for thinking differently, if not even ahead. Some experts on international affairs seem to be exercising design thinking, for instance, when they posit alternative futures for a country like the United States, as in the new book by Ian Bremmer, Superpower: Three Choices for America’s Role in the World (2015). What is different about the thinking processes that enable us to consider alternative futures or to plan for the consequences of unpredictable developments?

Certainly art students are encouraged to have a plan and to think ahead to where their brush is going, where the light is coming from, what kind of paper they have, and to pay attention to the shadows, “cools” and “warm” values. Splashing colors on a page may work for some but for most of us learning how to think about techniques, and gaining confidence through practice, are necessary. It’s a sort of strategic thought process. It is difficult to get the hang of it at first.  Being comfortable with taking risks is part of the process, clearly: an ink blot here or a dribble of water there might damage what seemed before to be coming along just fine. Alternatively, that ink blot or water stain might make this painting really special!

In art as in life, the decisions that must be made seem endless, and each one bears heavily on the final result.  But the artist gets to make his or her own decisions usually, and must live with the results.

In a more populated context with many people potentially affected by the outcome of decisions, what is the process of consultation and deliberation that must be followed? How to deal with the inevitable inkblots, and their unintended consequences?  Is the factory-model of organization helpful or hurtful in such times; what are the alternatives?  With highly integrated challenges mounting (along with the rise of intricately networked systems riding on technologies few people really understand), what insights could we be drawing now to build upon in the future? Who will create these insights, and how?  How will we know where the brush is going, and to what end? Who will be wielding the brush in an interconnected age such as ours? …  Per request a future post or two will list some reading possibilities.

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Innovation, Risk, Surprise, Uncertainty

Bridging Old and New in Frame Innovation

According to the author, Kees Dorst, of Frame Innovation:  Create New Thinking By Design,  (The MIT Press, 2015), we are “collectively being tripped up by today’s problems.”  Tackling emerging complex, dynamic and networked problems with old approaches makes no sense, he writes; “the trusted routines just don’t work anymore.”  They require a “radically different response.”  But what do those responses look like, and how do organizations large and small mobilize them?

head sketch

Sketch by Black Elephant Blog author

Dorst argues that the interest in “design thinking” up to now has often led to ineffective responses.  He says that this is because, up to now, we have tended to turn to the “designers” to generate solutions, “rather than [recognize and enlist]…the key ability of expert designers to create new approaches to problem situations,” or “framing.”

The creation of new “frames” to approach problem situations is the key, and a special element of designers’ problem-solving practices, writes Dorst (citing Whitbeck 1998).  Dorst’s book introduces fresh practices based on lessons learned so far on how to link sound design approaches to real-world problems in different domains.  From designing high-speed rail links to dealing with challenges involved in social housing and reducing crime rates, he shows how designers are confronting the complexity of a situation head-on.  From elegant 19th century-era hotels in places which tend to attract large numbers of people with 21st century tastes to large government institutions struggling to adapt to cross-sector challenges, devising cost-effective and future-sensitive ways to update our problem-solving approaches seems like a ‘no-brainer,’ doesn’t it?  But it turns out that, while obviously necessary, it is far from easy, especially for those working in long-established organizations.

Illustration:  Watercolor, ink wash, Faber & Castell gold Pitt artist's pen, and Gelly Roll white pen (view from a park in Baden-Baden)

Illustration: Watercolor, pen, ink wash, Faber- Castell gold Pitt artist’s pen, and Gelly Roll white pen (view from a park in Baden-Baden, Germany) on Stillman & Birn paper Alpha-series by Black Elephant Blog author


 In Dorst’s view, “we have an unprecedented need to extend our problem-solving repertoire so that it can address these issues.  Future posts on this blog will look at some of these strategies, but–in the meantime–those who are interested in this subject will find  Dorst’s book useful. (So, in a belated response to the reader who asked on this blog some weeks ago something like, “is this really anything new?”, it appears that Dorst’s answer would be: yes, we are dealing (or, failing to deal) with a new class of problems that are highly complex and cannot be solved by those working within a single sector.)

Coming up, a bit more on this, and some recommendations for related books and links.

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Taking Liberties with Urban Sketching

Sometimes it is tempting to take liberties with the look of a scene by sketching and then watercoloring it afterwardsafter, that is, departing the scene of the target image–thus, breaking a cardinal rule of the urban sketchers’  manifesto.  So, speaking of liberties, here is a sketch (also taking some liberties with respect to realism) of the back of the U.S. Supreme Court on a beautiful day in May in Washington, D.C.  True “urban sketching” follows guidelines that include sketching on the scene in real-life (“plein air,” so to speak) but, in the case below, having a photograph of the elements of the scene helped to fill in the image afterwards.  In any case, whether or not this qualifies as real “urban sketching,” it is clear that a walk in just about any city produces a great many surprises (the subject of this blog, after all); Washington, D.C., is no exception, particularly with respect to the astounding beauty of its many buildings, parks, statues, hidden alcoves, and often gorgeous landscaping.  (The sculptures of urns with the rams head handles have now popped up in a couple of places–another surprise!)

Illustration:  Watercolor and pen and ink by Black Elephant Blog author

Illustration: Watercolor and pen and ink by Black Elephant Blog author

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Monuments and Movies

Seeing the film, “Tangerines,” and coming across a monument in Washington, D.C. to a poet, writer, and artist from Ukraine, Taras Schevchenko–all on the same day–inevitably leaves one thinking about wars, conflict, and so much that actually goes unseen–and (therefore?) unthought–most days.  Both the movie  and the monument are well-worth seeing.

Illustration:  Pen and ink and watercolor by Black Elephant Blog author

Illustration: Pen and ink and watercolor by Black Elephant Blog author

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Risk, Surprise, Uncertainty

The Resilience Dividend

coyoacan3

Illustration: Watercolor and ink by Black Elephant Blog author (All Rights Reserved)

Island nations have been in the news alot lately, and not just because of the cyclone that hit Vanuatu recently.  There is new interest in islands and the subject of resilience.  It turns out that on this subject, conventional wisdom–as so often is the case–is not quite right.  Islands aren’t always more vulnerable and less resilient, according to some experts who will be speaking at an upcoming event, “Islands as Champions of Resilience,”sponsored by by the Woodrow Wilson Center for International Studies in Washington, D.C.  At this event, the speakers will discuss replacing the prevailing notion of island nations as victims of climate change to “champions of resilience.”  I know of some people right now in island nations who would be very interested in these proceedings…

And since we have just discussed the concept of resilience in my class, and some people I know are presently preparing materials related to resilience, here are some notes on the subject.  This is a big subject and likely to spill over into a future post or two.

Rodin book coverIn her new book, The Resilience Dividend, Judith Rodin, President of the Rockefeller Foundation, defines resilience as “the capacity of any entity–an individual, a community, an organization, or a natural system–to prepare for disruptions, to recover from shocks and stresses, and to adapt and grow from a disruptive experience.”  She notes that ideally one becomes more adept at managing disruption and skilled at “resilience building.”

The “resilience dividend,” according to Rodin, refers to new capacity that results from becoming more adept at managing disruption; as a result, one is “able to create and take advantage of new opportunities in good times and bad.”  Thus resilience is most definitely not about snapping back to the status quo ante.  It is not like a plastic ruler bent and then let go.  Instead, Rodin writes, resilience is “about achieving significant transformation that yields benefits even when disruptions are not occurring.”  The capacity for building resilience is one of the most urgent “social and economic issues” today, she writes, “because we live in a world that is defined by disruption”.  These disruptions run the gamut, from cyber-attacks, new strains of virus, a storm, economic surprises, a structural failure, civil disturbances, and so on, notes the author.

While there is nothing new about disruption, there are three disruptive phenomena that are “distinctly modern,” according to Rodin.  These are:  urbanization, climate change, and globalization.  These three factors are “intertwined,” she writes, and affect each other in a “social-ecological-economic nexus.”  And, “because everything is interconnected–a massive system of systems–a single disruption often triggers another, which exacerbates the effects of the first, so that the original shock becomes a cascade of crises.”  Rodin writes:  “A weather disturbance, for example, can cause infrastructural damage that leads to a public health problem that, in turn, disturbs livelihoods and creates widespread economic turmoil, which can lead to a further degrading of basic services, additional health problems, and even political conflict or civil unrest.”

According to Rodin, any entity can build resilience but “too often…resilience thinking does not really take hold until a galvanizing event or a major shock–such as Superstorm Sandy–brings the need into high relief.”  She describes her goal for her book as to help frame and contribute to the process of resilience by proving a template for thinking about, and methods for practicing, resilience.

Five Characteristics of Resilience

Rodin identifies five characteristics of resilience:

  • Being Aware
  • Diverse (different sources of capacity)
  • Integrated (coordination of functions and actions across systems)
  • Self-regulating
  • Adaptive

Being aware is first because without awareness you have no idea what your strengths and weakness are, what threats and risks you face…and have no concept of all the aspects of a situation, which can include “the infrastructural elements, human dynamics, and natural systems–and how they interconnect.”

Being aware is not a static condition because circumstances can change rapidly with proliferating secondary effects, Rodin writes.  The fluidity of the operating environment for most of us requires what she calls “situational awareness”–which she defines as an “ability and willingness to constantly assess, take in new information, reassess and adjust our understanding of the most critical and relevant strengths and weakness and other factors as they change and develop.”  Rodin describes several methods for enhancing situational awareness, and references what psychologists call “mindfulness,”  Mindfulness is described as “a flexible cognitive state that results from drawing novel distinctions about the situation and the environment.”

In order to be mindful, says one of Rodin’s sources on the subject, one needs to be able to develop “new mental categories, to be open-minded, receptive to different and new perspectives and new information, and to focus on processes rather than outcomes.”  In this way, a “mindful” person is “more able to understand situations as they actually are, not as you assume they should be or always have been” and “thus to respond more quickly and appropriately.”

All this is enormously relevant to people in any field anywhere, given the complexity of the systems that make up modern life and what many are finding is the inadequacy of most inherited frameworks for dealing with that complexity.  Future posts will come back to this subject as it is both central to what we are learning our class this semester and useful material for various projects of mine.

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Innovation, Risk, Uncertainty

Understanding Improbability

twin_sisters-press-07

Image: PBS.org (Public Broadcasting Station) Twin sisters, born in China, meet their new adoptive mothers who did not know each other and initially did not know the babies were twins. On that first day of acquaintance, the infants are soon dressed by their adoptive parents in clothes from their new homes respectively in Norway and in the U.S.: identical red-checked gingham dresses.

As 2014 draws to a close, it is impossible to ignore how remarkable a year it’s been in so many ways. Whether “mysterious”, “miraculous”, or “magical”–or tragic, terrifying, or tremendous–there have been so many surprising twists and turns, and these are merely the ones we know about.

Since this blog is about investigating the roots of how we are surprised, it seems fitting to note that this year has been one of unexpected and “rare” events.  Our minds seek patterns as a way of making sense of these developments–seeing similarities and expecting correlations to help us understand what is going on–but sometimes (often?) our innate pattern-making sensibilities mislead us. Our misplaced confidence in our understanding leads us to expect outcomes that turn out, in hindsight, to have been unrealistic.

So, it bears asking:  what is the nature of such surprises?  Why are experts proving so unimaginative (often admitting as much) at anticipating the scale of potential disasters, and does this mean that they are equally impoverished in imagining how large-scale breakthroughs (or “good surprises”)  in the human condition could occur?  What are the implications of a radically more interconnected globe and the rates and scale of the surprises we face? Shall we careen from one unexpected event to the other, temporarily struck dumb by the suddenness and scale (and typically cost–economically and otherwise) of the turn of events? Or, are some of the surprises that are real crises actually avoidable, as the scientist who originally discovered the Ebola virus says this year’s Ebola crisis was?  Are surprises similar in type or are there different sorts of surprises; that is, different in ways other than normative expectations of “good” or “bad?”  Are there ways to make more fortunate surprises more commonplace?   Clearly not only quality of life but actual lives are at stake in these problems.  These are some of the questions future blog posts here will pursue.

In 2014, there were many unexplained coincidences and developments, whether on the scale of individuals going about their daily lives or on the stages of geopolitics, global travel, or global public health. What are the chances, for instance, of one commercial passenger jet going missing, with all its passengers and crew aboard, in a sad incident still unexplained nine months later? Furthermore, what is the chance that three passenger airliners–two of them from the same Malaysian airline company, and all three from Malaysia, would be involved in rare disasters in the same year–as it appears that another airliner has met a tragic end this very week?

Similarly, many were surprised when Russian forces of some sort moved into Crimea earlier this year, and still more surprised a couple months later when a hybrid group of publicly virtually unknown extremists swiftly took control of large swaths of territory in Syria and Iraq.  Most everyone was surprised by the rapid drop in oil prices in recent months. (And what surprises might be in store because of this?)

As surprising–devastatingly so–has been the rapid spread of the Ebola virus.  Known to be deadly, this virus had always been–before now, that is–stopped in its tracks in dozens of previous outbreaks in relatively remote African villages.  (In a just published article in the New York Times, How Ebola Roared Back, ” the results of an investigation undertaken by that newspaper show how a series of missteps by health experts and organizations since May, 2014 contributed to this otherwise avoidable catastrophe. )

As so often happens with surprises, the experts were caught off-guard by this one.  There were so many things that were different about it;  as a result, experts were overconfident in their assessment last May that the Ebola crisis was abating.  Previously, Ebola outbreaks had occurred in remote villages in Central and East Africa, where the virus could be surrounded and isolated. (Ebola had not previously occurred in Western Africa.)  All told, these previous outbreaks had killed 1,590 people over four decades, only a fifth of the toll of the epidemic still unfolding across West Africa, according to the just-published NYT article. According to Dr. Petr Piot, the scientist who originally discovered the Ebola virus in the 1970s,  and a colleague, Dr. Jeremy J. Farrar, in an article in the New England Journal of Medicine in September 2014, “The Ebola Crisis:  Immediate Action, Ongoing Strategy” (and cited in the aforementioned NYT article),  this year’s outbreak can be attributed not to unique characteristics of the virus but instead it is more likely to be:

“…a result of the combination of dysfunctional health systems, international indifference, high population mobility, local customs, densely populated capitals, and lack of trust in authorities [in the Ebola-infected nations] after years of armed conflict. Perhaps most important, Ebola has reached the point where it could establish itself as an endemic infection because of a highly inadequate and late global response [emphasis added].”

Image:  Ebola orphan approximately 4 years old (Concern-Liberians.org)

Image: Ebola orphan approximately 4 years old (Concern-Liberians.org)

Whatever the issue, it seems the experts were among the most surprised; x, y, or z wasn’t supposed to behave this way.  In an age in which we can program our smartphones to “Find My Phone” in case we misplace them, or microchip our pets in case they go missing, it is hard for the average person (and apparently also the experts)  to understand how a passenger jet with nearly 300 people aboard can remain lost almost a year after it went missing, or a known virus can overtake several nations in a matter of weeks.  Are there lessons that can be learned from these developments?  Whose problem is it to learn them?

Memories of improbable events, such as the terrible tsunami in 2004, also show how surprises can condition us–depending on our resources and level of political will and commitment–to deal better with future surprises. No one expected a tsunami on the scale of the one that occurred on December 26, 2004, exactly one decade ago last week.  Experts did not expect it.  Tsunamis are the deadliest of natural disasters and the one that hit the Indian Ocean region ten years ago contained energy equivalent to 10,000 Hiroshima bombs, according to a BBC  article, “Science Still Learning How to Limit Tsunami Misery” from a few days ago.  Just as in the case of West Africa this year, the vulnerability of the densely-populated areas in the path of the disaster was a factor in the tsunami’s devastating impact, including the loss of 230,000 people in more than 14 countries.

Years later, when an earthquake and tsunami hit Japan in 2011, lessons from the earlier tragedy helped mitigate but did not eliminate the resulting devastation.  No one had imagined a magnitude 9 earthquake nor unexpectedly high (30 meters) waves; designated refuge areas on higher ground were inundated as a result. By this time, however, Indonesia had a better approach than Japan, according to the BBC article, thanks to a collaboration with Germany called the GITEWS (the German-Indonesian Tsunami Early Warning System).

Image:  Washington Post

Image: Washington Post

On the eve of a New Year, those of us unaffected directly by such tragedies understandably would prefer not to think about them.   Fortunately, the desire to make sense out of events, whether tragic or marvelous, suggests that we have the capacity to eventually learn what it takes to limit the scale of disasters and maximize the likelihood of creative breakthroughs. The outset of a new year seems, therefore, a fitting time to realize how highly improbable events are not always, or even often, of the tragic variety; instead, they are the serendipitous moments that occur to each of us.  They could even be the breakthroughs that enable us to be better prepared for inevitable misfortunes and disasters.

As the subject of this blog is surprise, and not only bad surprises, it seems important to investigate the role that surprise, or at least uncertainty, plays in life. There is, for instance, the story told in a PBS special released this fall of identical twin sisters born in China, and designated to different adoptive parents–one couple from Norway and another from the United States, who were not told that the girls were twins.  When the two sets of parents went to pick up their new infant daughters on the same day at the same adoption center in China, each  couple brought with them an identical gingham dress for their baby’s first day in their respective families.  (The two couples suspected in that first meeting, however, that the babies were twins and later were able to confirm this; they continue to arrange for reunions of the biological sisters.)  And just last week, there was the story of a priceless heirloom engagement ring lost on the busy streets of Washington, D.C.–and then improbably found and (even more improbably) returned to its owner!

As the improbable year of 2014 gives way to a new year of surprises–with a toast held high for many more such happy surprises, and more rapid and effective global coordination for the tragic ones–future blog posts will examine more closely how improbably probable improbability is. Coming up: a look at the new book, The Improbability Principle: Why Coincidences, Miracles, and Rare Events Happen Every Day., by British mathematician and former president of the Royal Statistical Society, Dr. David Hand. And a close look at how insights and creative breakthroughs occur, drawing especially on the work of a senior scientist, psychologist, and expert on “adaptive decision-making,” Dr. Gary Klein, in his book, Seeing What Others Don’t:  The Remarkable Ways We Gain Insight (2013).

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